Shipping policy

Effective Date: June 1, 2026

Order Processing

Orders are processed within 3 to 7 business days of purchase, except the recurring mail subscriptions which are sent on a set schedule every month. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from and in addition to shipping transit time.

We do not guarantee processing or shipping on weekends, holidays, or during announced shop closures.

Shipping Methods & Timeframes

Hola Paperie ships via USPS, UPS, or other carriers at our discretion. Estimated shipping timeframes are provided by the carrier and are not guaranteed. Hola Paperie is not responsible for carrier delays, weather events, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. All shipping costs are non-refundable.

Domestic Shipping

We currently ship within the contiguous United States. Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may be available at an additional cost and longer estimated transit time. Please contact us at hello@holapaperie.com before placing an order if you have questions about delivery to these locations.

International Shipping

We do not currently offer international shipping. This policy may change in the future, and updates will be reflected on this page.

Order Confirmation & Tracking

You will receive an order confirmation email at the time of purchase and a shipping confirmation email with tracking information once your order has been handed to the carrier. It is your responsibility to provide an accurate and complete shipping address. Hola Paperie is not responsible for orders delivered to an incorrectly entered address.

Lost, Stolen, or Undelivered Packages

Hola Paperie is not responsible for packages that are lost, stolen, or marked as undeliverable after the carrier has confirmed pickup. If your tracking information shows "delivered" but you have not received your package, please contact your local post office or carrier first. We will make reasonable efforts to assist, but we cannot guarantee replacement or reimbursement for packages lost after confirmed carrier pickup. Claims for lost or damaged packages must be filed directly with the carrier by the customer.

Subscription Mail Packets (The Hola Society)

Subscription packets are mailed on a fixed schedule communicated to members in advance. Hola Paperie is not responsible for postal delays affecting subscription deliveries. Address changes must be submitted to hello@holapaperie.com at least 10 business days before the scheduled ship date to be reflected in the current mailing cycle.