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Refund policy

Effective Date: June 1, 2026

ALL SALES ARE FINAL.

Hola Paperie does not accept returns, exchanges, or cancellations on any orders once a purchase has been completed. By placing an order with Hola Paperie, you acknowledge and agree that all sales are final and non-refundable.

No Refunds

We do not offer refunds of any kind, including but not limited to:

  • Change of mind or buyer's remorse

  • Items that did not meet subjective expectations

  • Incorrect size, color, or product selected by the customer

  • Delays in shipping or delivery caused by carriers or circumstances outside Hola Paperie's control

  • Damaged, lost, or stolen packages after confirmed carrier pickup

No Returns or Exchanges

We do not accept physical returns or offer product exchanges under any circumstances. All items are inspected before shipment. If you receive a product, that product is yours.

Limited Exception: Verified Defects or Incorrect Orders

We stand behind the quality of our products. If you receive an item that is materially defective due to a manufacturing error, or if you receive an item that is clearly and verifiably different from what you ordered, please contact us within 5 business days of delivery at hello@holapaperie.com with the following:

  • Your order number

  • A description of the issue

  • Clear photographic evidence of the defect or incorrect item

We reserve the sole discretion to evaluate such claims and, if verified, may offer a store credit, replacement, or partial refund. This exception does not apply to digital goods, membership subscriptions, event tickets, or workshop registrations. Submitting a claim does not guarantee a remedy.

Digital Products

All digital products, including printable downloads and digital files, are non-refundable and non-exchangeable under any circumstances once the file has been delivered or made available for download.

Event Tickets & Workshop Registrations

All event ticket and workshop registration purchases are non-refundable and non-transferable. See Purchase Options & Cancellation Policy for full details.

Chargebacks

Filing a chargeback or payment dispute with your financial institution for a valid, completed transaction is a violation of these terms. Hola Paperie reserves the right to contest any chargeback, provide evidence of purchase and delivery to your financial institution, and permanently ban any customer who initiates a fraudulent dispute.